See the Appliances section to learn more about the returns and refunds policies of appliances.
For products other than appliances:
If for any reason you are not 100% satisfied with your product, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. Some exceptions and conditions apply. To find out more on returns and refunds, consult the Return Policy page.
Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return for a reason not stated above. This Return Policy may be modified at any time without notice.
You can change or cancel your order by calling our Customer Service, Monday - Sunday: 8:30 AM - 7:00 PM (Eastern Time), at 1 866 283-2239.
If your order has already been shipped, you won't be able to cancel or change it. You can request a refund from the Customer service once you have received the items.
Changing or cancelling an order: in-store pick-up or delivery by RONA truck
To partially or totally cancel an online purchase made via the RONA website, simply contact the store you selected for your purchase or call 1 866 283-2239 (toll-free) Monday - Sunday: 8:30 AM - 7:00 PM (Eastern Time). Please quote the order number indicated in the email you received. A refund will be made to your account on the original method of payment. Please allow 5 to 7 days for the refund.
RONA reserves the right to cancel an online purchase at any time before the item is delivered or picked up at the store, without prior notice.
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