Safavieh Heritage Floral Rug - 12' x 15' - Wool - Blue/Gold is rated
Rated 1 out of
ONLINE SPECIAL ORDERING
We had to ordered a Safavieh Heritage Blue and Gold Rectangular Indoor Tufted Area Rug 3 different times before we got an undamaged rug in that we were satisfied with its condition to take home. We ordered the first one on Dec. 7th, 2016 and finally took the 3rd one home on Jan. 28, 2017. The first one was delivered to our home with a hole through the rug. We got a refund on it after having to haul it back to the store. We then reordered the rug again and this time had it delivered to a different store so we could inspect it there before we agree to take it. It had the edge binding on one cornered frayed and on the backing had 3 seperate knife cuts through the rug's backing. We rejected the rug and got our money refunded a 2nd time. We had the rug reordered a third time by the same store and when it came in we again inspected it in the store before we agreed to accept it and take it home. We asked for and received a 10% refund for all the hassle we had to go through to get what we had ordered. I would stress to anyone ordering anything from Lowes online to have it delivered to the store and fully inspect the item in the store before accepting delivery, otherwise its buyer beware. Its the last time we will ever order such an expensive item from them online.
Date published: 2017-01-29