Rinnai Tankless Water Heater - 7.5 GPM - 180k BTUs is rated
Rated 1 out of
Very unreliable, and customer service is horrible!
I've had nothing but trouble with mine since it was installed 2 years ago. It shuts off randomly, after a power surge, and has to be unplugged and plugged back in about 1-2 times a month. The biggest problem has been the plastic spinner fails to spin...no error code... and then you get no hot water. I first contacted Rinnai 7 months ago, and they are finally sending some parts BUT will not cover installation costs, and failed to reimburse me for my service calls..covered under warranty. They say they are not covering the installation costs becasue I said I had to spray Pam in the spinner to get it to work. The service tech sprayed 3 in 1 oil in there....what I did was much safer. Customer service is non-existent, and not at all interested in their reputation or stadning behind their products. I made a video on how to do the repair, which I've had to do 5 times now. No hot water at 10PM after a long day, and feeling poorly is a bad time to be working on a tankless water heater.
Date published: 2018-04-06
Rated 5 out of
Excellent Water Heater
I have had this water heater for over 9 years. It has not caused one problem in that time. Not one service call, not one problem. Always have hot water. It is connected to a UPS so even in a power failure we have hot water. I would recommend this to anyone.
Date published: 2019-12-31