Returns and refunds of appliances
Satisfaction Policy
Prior to Delivery
You can obtain a refund of your purchase of a home appliance by asking that your order be cancelled at any time prior to the delivery of the home appliance, subject to a restocking fee equal to 25% of the purchase price of said home appliance in the case of a special order. The refund will be made by the original method of payment.
After to Delivery
After the delivery of the home appliance, if for any reason (other for than for a defect or damage – please see “Defects and Damages” below) you are not 100% satisfied with your purchase, you may, in the 30 days following the purchase:
- Return the home appliance and therefore obtain a refund made by the original method of payment, subject to a restocking fee equal to 25% of the purchase price of said home appliance; or
- Exchange the home appliance for another home appliance of equal or greater value, subject to the applicable delivery and pick-up fees according to pricing in effect at such time at RONA Inc. Please contact 1-855-RONA-123 for information on the fees applicable for the exchange of said home appliance.
In any case, the home appliance must be returned in its original condition, without any damage or scratches, with the original documentation (guides, instruction manuals, etc.), in acceptable sanitary conditions for RONA Inc. and must be accompanied by the original receipt. The exchanges and the returns can only be made with the store where the home appliance was purchased. Please contact 1-855-RONA-123 for further information.
Defects and damages
You must inspect thoroughly your home appliance at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Damages or defects must be reported within 48 hours of delivery. We may send a technician to your home to assess the problem and attempt to solve it. In this case, the legal or manufacturer’s warranty will apply, as appropriate, and not this Return Policy.
Satisfaction Policy
After the purchase
You can obtain a refund of your purchase of a home appliance by asking that your order be cancelled at any time prior to the delivery of the home appliance, subject to a restocking fee equal to 25% of the purchase price of said home appliance in the case of a special order. The refund will be made by the original method of payment.
After to Delivery
After the pruchase of the home appliance, if for any reason (other for than for a defect or damage – please see “Defects and Damages” below) you are not 100% satisfied with your purchase, you may, in the 30 days following the purchase:
- Return the home appliance and therefore obtain a refund made by the original method of payment; or
- Exchange the home appliance for another home appliance of equal or greater value.
In any case, the home appliance must be returned in its original condition, without any damage or scratches, with the original documentation (guides, instruction manuals, etc.), in acceptable sanitary conditions for RONA Inc. and must be accompanied by the original receipt. The exchanges and the returns can only be made with the store where the home appliance was purchased.
Defects and damages
You must inspect thoroughly your home appliance at the time of purchase. Damages or defects must be reported within 48 hours of purchase. In this case, the legal or manufacturer’s warranty will apply, as appropriate, and not this Return Policy.
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Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return for a reason not stated above. This Return Policy may be modified at any time without notice.
