Returns and Refunds

Returning Merchandise

RONA accepts returns of products purchased up to 30 days following the date of purchase. The total amount of the returned merchandise purchased will be reimbursed if paid in cash or credited to the account debited at the time of purchase. Downloadable construction plans are not refundable. Gift cards are not refundable, nor can they be exchanged for cash.

Easy and Hassle-Free Returns - Guarantees

RONA accepts returns of products purchased up to 30 days following purchase. In case of product defects, the manufacturer's guarantee will apply.

Where to return merchandise?

Return to the store where products were purchased with proof of purchase and items in their original packaging.


Should RONA inc. be found responsible pursuant to a claim by one of its Internet customers, its liability will be limited to the aggregate of the amounts paid by the customer to RONA inc. for purchases made through its Internet site.

The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations, and must abide by the obligations provided under the same laws and regulations. The laws of the Province of Québec govern the relationship between the parties. Any dispute arising from sales or credits, or from any failure with respect to the conditions that apply to RONA inc. Internet sales will fall under the jurisdiction of the Quebec courts.

Force majeure

Internet site customers agree RONA inc. will not be held responsible for its failure to execute its obligations, nor for the damage/losses incurred as a result of a fortuitous event (force majeure) or act of God.

Internet Customer Service Contact Information


Should you have any questions about a layaway, you may contact RONA inc. at all times by communicating with your store, with Customer Service by e-mail, or call 1-866-283-2239, toll-free, Monday through Friday, between 8 a.m. and 8 p.m. ET. Fax: 514-599-5173.


Internet Customer Service
RONA inc.
220 chemin du Tremblay
Boucherville, Québec, J4B 8H7

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