Returns and Refunds

RONA RETURN POLICY Hassle-Free Returns :
Save your receipt

If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit

Exceptions and conditions apply*.

See the Appliances section to learn more about the returns and refunds policies of appliances.

LOWE’S CANADA BECOMES RONA

To all our valued customers: On February 3rd, we announced that we will now operate under the name of RONA, a strong brand—founded in Québec—that has been serving Canadians since 1939. Know that this changes nothing for you and that all our store teams remain committed to offering the right home improvement products, with great service and value, to all customers in their communities across Canada. We will continue to carry the national and private brands you love, honour our service agreements and warranties, offer compelling financing and protection plans, and fill and deliver your online orders.

Questions or feedback?
Call our Customer Service Centre at 1-866-283-2239.

Learn more

With the original sales receipt

The merchandise will be refunded by the original method of payment.

without the original sales receipt

Merchandise without the original sales receipt or not in its original packaging may be accepted at RONA Inc’s discretion. In such an event, the lowest system price will be refunded as a store credit/gift card.

Your name, address and phone number may be required by RONA Inc., as well as a valid government identification, prior to accepting merchandise for return without a receipt.

Exception made of appliances, you can return a purchase made through the RONA inc. website in one of the following ways:

Online: you can return your product using the Returns and Orders page
In Store: you can also return the product to the store where you picked up the order by presenting your sales receipt
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)

*Exceptions:

There are no returns on tinted paint or stain, products that have been cut to length, modified or customized in any way, special order products, and certain products for hygienic reasons (e.g. toilet seats, masks, gloves, etc.).
Your local store may refuse a return for items purchased at another RONA Inc. banner that it does not carry in its regular product selection.
Gift cards, gift certificates and store credits cannot be exchanged or returned for cash or credit.
There are no returns on used power equipment (including but not limited to lawnmowers, trimmers, snowblowers, etc.)
Damaged or defective products are subject to the legal or manufacturer’s warranty, as applicable.
Plants (online & in-store): For replacement or refund, a receipt is required for any tree, shrub or perennial purchased at Lowe’s within one year of the original purchase date. All other plants fall under our 90-day return policy.
See the Appliances section to learn more about the returns and refunds policies of appliances.

Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return for a reason not stated above. This Return Policy may be modified at any time without notice.