Online reservation and gift cards purchases
Conditions applicable to online reservation and gift card purchase made on RONA.ca
You may choose a product for layaways amongst those advertised online on RONA’s website. Layaways are regulated by the current terms applicable to online product layaways. Please take the time to read the current terms and conditions closely, for when you place an online layaway order at rona.ca you agree to be bound by these terms and conditions along with any modifications made by RONA inc. from time to time.
Please note that a product layaway does not create the obligation for you to purchase the said product.
AVAILABILITY OF PRODUCTS
If the “Add To Cart” button is available: the currently selected store can layaway the product in order for you to purchase it directly from that store. To complete the product lawaway, you must provide the requested information, including your coordinates. Please note that you are not required to provide your credit card number and, therefore no money will be charged; payment of layaway product must be made in store at the time of purchase.
Additional preparation time may be required if the article needs to be transferred from the distribution centre to the selected store.
“Check Other Availability”: press this button to check the availability of products in surrounding “big box” stores. If you wish to select a product online for layaway, you must be careful to select the right store because it will layaway the selected product for the period of time provided herein.
*Inventory shown as of yesterday. RONA inc. makes every effort to stock sufficient quantities of products featured on its Internet site. However, RONA inc. cannot guarantee availability of such products and the products may slightly differ from the images presented in the detailed product sheet on the website. Despite the care taken by RONA inc., errors may occur. When error in pricing or product availability is found, it is corrected in our system. RONA inc. accepts no responsibility for damages resulting from stock-outs or delays in delivery.
Prices appearing on www.rona.ca are those offered in RONA L’Entrepôt, RONA Le Régional and RONA Home & Garden stores.
Because of unforeseeable market fluctuations, RONA inc. reserves the right to modify prices on products featured on its Internet site at any time, without prior notice. All prices quoted on the RONA Internet site are in Canadian dollars and are for illustrative purposes only. The prices of products featured on RONA inc.’s website may differ from the prices shown in RONA stores for the same products. The prices of identical products may also differ from one RONA store to another. Certain additional fees may also be added in store.
You can purchase the product on which a layaway order was placed through www.rona.ca in the selected store at the price at which such product is available in this store when the online lawaway order occurs.
Federal and provincial taxes are not included in the prices. The applicable tax rate may vary by province and period. In case of a difference between the taxes announced when the online layaway order is placed and those applied in-store, the total amount claimed in store will prevail.
The selected store will prepare your layaway product. An in-store associate will contact you to let you know your layaway product is ready to be purchased. You may be asked to sign an acknowledgement of receipt when picking up your layaway product. If someone else than the cardholder will purchase the layaway product, please notify the store in advance.
Most layaway products will be ready for in-store purchase within a few business days, but it may take longer if products are transferred from the distribution center to the selected store. If for some reason there is an issue with the store's inventory, an in-store associate will contact you to provide additional information about your layaway order. Please feel free to contact the store at any time if you have any questions regarding your layaway order.
You can purchase your layaway product at the RONA store you selected online when placing the layaway order, within 10 days from the moment an associate from the selected store informs you that the layaway product is ready for pick-up. (Non-participating stores on rona.ca are automatically excluded).
HOME DELIVERY BY YOUR RONA STORE
Once the layaway product is purchased in-store, you can request home delivery, which is offered by certain stores. However, the service of local delivery is at the discretion of the store, which makes an arrangement with the customer at the time when the purchase is completed in-store. At any time, the store reserves the right to require additional delivery fees or to not offer the service at all.
CANCELLING AN ORDER
To cancel a layaway order made through RONA Inc.’s website, you simply need to contact the selected store or calli, toll free, at 1-866-283-2239, Monday through Friday, between 8 a.m. and 8 p.m., ET. Please refer to the order number of your layaway as mentioned in the confirmation e-mail you received.
RONA reserves its right to cancel any online layaway at all time prior to the purchase of the layaway product in-store, without notice.
Purchase RONA gift cards online
Via RONA’s Website, you may purchase RONA gift cards online across Canada, save and except for Yukon, Nunavut and North West Territories. These purchases are regulated by the current terms and conditions applicable to RONA gift card online purchases. Please take the time to read the current terms and conditions closely for when you purchase a RONA gift card online at rona.ca you agree to be bound by them along with any modifications made by RONA inc. from time to time.
METHODS OF PAYMENT/BILLING FOR GIFT CARD PURCHASE
Complete payment using credit card at time of purchase is the only payment method allowing you to purchase gift cards online at www.rona.ca. VISA and MasterCard credit cards issued by Canadian banks as well as the RONAdvantages, RONA VISA Desjardins and RONA commercial cards are all accepted.
For authorisation, the information is transmitted to Optimal Payments via SSL. PCI standards are upheld.
RONA reserves its right to confirm the validity of the transaction with the cardholder.
When you purchase a gift card online, the entire payment for your purchase is charged on your credit card at the time of purchase.
Prepaid cards are not recommended for purchasing gift cards online at www.rona.ca.
Federal and provincial taxes are calculated based on ongoing rates at the time of purchase. All amounts are in Canadian dollars.
HOME DELIVERY FOR GIFT CARD PURCHASE ONLY
Cross-Canada home delivery is available for gift cards only. Please note: delivery is not available to Yukon, Nunavut, Northwest Territories and northern Quebec.
Delivery periods for the gift cards vary depending on destinations. In urban centres, they are delivered within 2 to 5 days following the confirmation of your purchase order. Delivery to remote locations may require up to 7 business days. However, orders placed after 12 p.m. on Fridays will not be processed until the following Monday.
Your purchase order is subject to the policies and delivery procedures of Purolator’s shipping service, the shipping company RONA inc. uses to deliver gift cards purchased on its site.
You can track the delivery of your order yourself by visiting Purolator’s website. You will have direct access to the Purolator tracking system. You will need to enter your delivery tracking number in order to conduct a search. You can find this number on the confirmation e-mail you will receive from RONA inc. to confirm your transaction
CANCEL A GIFT CARD PURCHASE ORDER
To cancel a gift card purchase order made through RONA Inc.’s website, you simply need to contact RONA's Customer Service within the first 24 hours following your purchase. You may do so by calling, toll free, at 1-866-283-2239, Monday through Friday, between 8 a.m. and 8 p.m., ET. Please refer your purchase order number of your purchase as mentioned in the confirmation e-mail you received.