1. Check the bisquette burner slide guide for any obstructions; such as a build up of debris in the tracks that will interfere with the forward movement of the bisquette. Clean it with brush or compressed air, if necessary. Never use any grease or oils for lubrication!
2. Remove all the bisquettes from the feeder tube and then remove the feeder tube as well. While looking inside of the feeder tube seat from top of the generator, press the bisquette advance button.
Observe the movement of the bisquette pusher. Pusher plate should move without any hesitation from right to left and to right again and stop. This is called a home position.
3. When the bisquette pusher moves all the way to the left, it needs to clear the bisquette drop zone completely. The front edge of the bisquette pusher should not be visible. If you see that bisquette pusher is not clearing the drop-down zone, you need to open your generator and investigate the advancing linkage mechanism and possibly change the bisquette pusher.
4. If the bisquette pusher moves and stops somewhere in between or just makes a “clicking” sound, then the motor needs to be replaced.
5. Bisquette pusher must always stop on far right, which is the home position. If it moves past the home position and starts to retract, then alarm occurs. The “home position” switch is faulty and needs to be adjusted or replaced.
6. If your smoker sixteen digit serial number ( white rectangular sticker located at the back of the generator or on the cabinet ) starts with 1501, then your generator uses IR switch ( infra red switch with invisible light beam ). Older models wit serial number up to 1412 have just a mechanical micro-switch.
If you have infra red switch you need to know the following: This Infra red switch works as invisible light beam gets interrupted. When bisquette pusher linkage arm moves forward, toward the home position, it cuts the invisible IR beam and stops the mechanism. If it does not, then there is something wrong with that switch. It could be possible that there’s a lot of moisture accumulated in the generator which starts affecting the electronics and also “blinds” the IR switch.
MOST IMPORTANT READ
It may not be obvious, but most of the feeding-, display-, and other electronics issues are related to the exhaust vent located on top of the smoker. Why?
Our smoker is designed to be a natural draft smoker. It operates same way as any chimney works. Hot air rises up and exits.
In our smokers, fresh air enters through the side louvers into the generator and travels into the smoker cabinet, heats up, mixes with smoke, raises up and takes the extra moisture out with it. If we restrict the air movement by closing the vent, the air has no where to escape. Moisture starts to condense and you will see the brown water leaks at the bottom of the door. Moist, trapped air is trying to look the easiest ways out as it keeps expanding. As it starts to flow back into the generator it coats the electronics, switches and sensors with condense and can cause array of issues.
During the smoking, keep your vent open to the max or minimum 50% depending on the amount of product you have inside of the cabinet. More product more open the vent has to be.
When initially warming up you can keep your vent shut.
We hope it helps.
For any further assistance please contact firstname.lastname@example.org
Please do not forget to register your smoker @
Smoke On !
For any required parts, please call 1-866-508-7514 or 1-855-772-3539
Date published: 2022-05-16