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Shop online at rona.ca

3 quick and easy ways of buying online
­Our stores strive to serve their communities while respecting local public health restrictions.
­For more information on how this situation is affecting stores in your region, click here



Pick-up in
store

As soon as one of your products is ready (you will receive an email for that purpose), you can pick it up at your selected store. You may also wait until your entire order is ready before picking it up.

From the moment your entire order is ready, you must come and pick it up at your selected store within 7 days ­(within 2 days for live plant orders). After this period, the store reserves the right to cancel the order and you will be refunded.


You can pick-up your order:

Inside the store

Curbside*

Schedule your pick-up to save time!

logo Scheduler en

For your convenience, we offer the ability to schedule curbside* or in-store pick-ups.

HOW DOES IT WORK?

When you order online, choose the option “Pick-up in store“ at checkout.

You will receive an email confirming that your order is ready.

Use the Pick-Up Scheduler to select the time slot that suits you.

Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle.*
OR
Locate the Pick-Up Zone to get your order.

When picking up your order, please provide a photo ID and a copy of the confirmation email.

*Service provided in participating stores only.

RONA Truck
delivery

We now offer a contact-free home delivery experience for items that are not eligible for parcel delivery, such as appliances and patio sets. To protect the health and safety of our customers and delivery teams, social distancing is used during the delivery process, and temporary, alternate protocols have been put in place to forgo the need for customers’ signatures. Products are now being delivered to the first covered area of customers’ homes, garage or outside (if applicable to the product type). If customers require placement or connections of their appliances (when applicable), we also offer this option, however it must be requested at the time of placing the order or when calling to set up the delivery time as the carriers will need to complete a screening process in advance of actual delivery to protect the health and safety of customers and delivery teams.

This service is available in most of our stores at the cost of $70. Your products will be delivered in 4 to 10 days after your online order.

High demand periods and promotional events may result in additional delays.

Our expert centre will contact you to book an appointment in approximately 72 hours for appliance delivery and 24 to 48 hours for the delivery of other types of products.

For any special handling need or any other specific request, please contact your selected store. Some additional charges may apply.

When your items are delivered, you must be present and provide a photo ID.

Information on your online purchases

icon-arrow-down Conditions applicable to online product and gift card purchases

It is possible to make online purchases via the RONA website. Those purchases are subject to these conditions, which are applicable to online item purchases. Please read them carefully, for when you buy via this website; you agree to be bound by these terms and conditions along with any modifications made by RONA Inc. from time to time.

icon-arrow-down Limitation of liability

Please note that the information on this website is based on the data available to RONA when this website was developed and is the best we were able to obtain overall. Despite the care taken by RONA, errors may have occurred.

However, no guarantee, implied or explicit, is made with respect to the RONA Inc. website and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.

RONA reserves the right to cancel an online order at any time without notice.

icon-arrow-down Product availability

Inventory shown as of yesterday. RONA Inc. makes every effort to stock sufficient quantities of the products on its website. However, RONA Inc. cannot guarantee the availability of these products. Despite the care taken by RONA Inc., errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different from the images shown in the detailed product description on the website. RONA will not be liable for any damages from stock shortages or delays in delivery.

icon-arrow-down Prices

The prices shown on this website are based on the prices at which items are sold at L’Entrepôt RONA, Home & Garden by RONA and RONA stores.

Due to unforeseeable market fluctuations, RONA Inc. reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the RONA website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.

All prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period. Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.

icon-arrow-down Payment by Credit Card

You can make your online purchases with a credit card by entering the cardholder’s name as well as the billing address during the online purchase process. VISA and MasterCard credit cards issued by Canadian banks are all accepted.

For authorization purposes, payment information is transmitted to Optimal Payments via SSL. RONA complies fully with all PCI standards.

RONA reserves its right to confirm the validity of the transaction with the cardholder.

When you shop online, the entire payment for your purchase is charged to your credit card when you place your order.

Prepaid cards are not recommended for making online purchases.

icon-arrow-down Paying with PayPal

You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide.

User Fee

Signing up for a PayPal account is free, and there are no fees when making purchases.

Open an Account

If you do not have a PayPal account, you may create one on paypal.com

How to Pay With PayPal

Look for the PayPal button at the checkout. Log in by entering your email address and password. PayPal will process the payment without sharing your financial details.

Returns and refunds

If PayPal was used for your purchase, your Paypal account will be credited for the return amount. Certain exceptions may apply; please read our policy for complete details.

Learn More About Paypal

https://www.paypal.com/ca/webapps/mpp/how-it-works?locale.x=en_CA

PayPal support: 1 855 477-1170

icon-arrow-down Delivery or pick up methods

The delivery or pick up options available for a given product are subject to change, based on the store you have selected or that has been automatically attributed to you. Please ensure that you have selected the store where you want to pick up your order or the store which is the closest to the delivery address before adding items to your cart to ensure you obtain all relevant information regarding delivery or pick up option.

The delivery or pick up options available are also subject to change based on the delivery address or the type of product ordered. Please visit the page regarding Online Exclusives products or the tabs relating to home delivery by carrier, RONA truck delivery or pick up in store.

icon-arrow-down Home delivery by carrier

Information on the carrier:

Depending on the weight of your order, it will be delivered by Canada Post or by Purolator. Once your order is shipped, you will receive an email with the designated carrier’s tracking number.

What should I do if some items are damaged?

If any of the items in your order are damaged upon receipt, please contact our Customer Service team, Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1 866 283-2239.

Are there products which cannot be delivered by a carrier?

Any item whose weight exceeds 68 kg, or whose size exceeds 270 cm long, or whose total measurements (length + 2 x height + 2 x depth) exceed 419 cm cannot be delivered by parcel.

Other restrictions may apply and change without notice.

Are there areas to which carriers will not deliver?

The Yukon, Nunavut, Northwest Territories, as well as Newfoundland and Labrador, are excluded from parcel delivery. Furthermore, specific postal codes in remote areas, the Anticosti Island and Northern Quebec are not eligible for delivery.

To find out if delivery is possible according to a given postal code, enter it in the shopping cart when purchasing online. Alternatively, you can contact our Customer Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1 866 283-2239.

Are there fees for carrier delivery?

Shipping costs vary according to the total amount before taxes of all the articles delivered by parcel in the same order:
0 to $25 – $4.97
$25.01 to $50 – $9.97
$50.01 to $75 – $14.97
$75.01 to $100 – $19.97
$100.01 and more – $24.97

Should someone be present to receive my parcel?

If the total amount before taxes of your order delivered by parcel exceeds $250, a signature will be required upon delivery. If no one is present at the time of delivery, you will receive a delivery attempt notice with information on where you can pick up your shipment.

There will be a notice in the online order confirmation email stating whether a signature will be required or not at the time of delivery.

Where can I track my order?

Once your order is shipped, you will receive an email with the tracking number so that you can track your order online.

If you have lost the email or have not received it, please contact our Customer Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1-866-283-2239.

How do I return my purchase if a carrier delivered my order?

To return a parcel through means of the carrier which did the delivery, please contact our Customer Service team Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) at 1 866 283-2239 to get a product return form.

You may also return an item delivered by parcel in any one of our stores, within 90 days of the parcel delivery.

icon-arrow-down RONA truck delivery

See the Appliances section to learn more about the delivery policy on appliances.

For products other than appliances:

When you choose home delivery, the employee responsible for the delivery service will contact you within 24 to 48 hours following your purchase to make an appointment. Your products will be delivered in 4 to 10 days after your online order. High demand periods and promotional events may result in additional delays. Your purchases will be delivered by truck to your door where applicable. Larger items such as lumber, drywall, flooring, etc. will be delivered to the curbside only. Please note that our delivery service is only available within a 50-km radius from the selected store. For handling needs or other specific requests, contact your selected store – additional charges may apply. RONA will not leave merchandise at an unattended site – additional delivery charges will apply for subsequent delivery to the site.

This service is available in most of our stores at the cost of $70.

icon-arrow-down Pick up in store

When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. You, or the authorized person, must bring a copy of the confirmation email as well as a piece of government-issued photo ID to verify the identity.

icon-arrow-down Cancelling or changing an order

Carrier delivery

You can change or cancel your order by calling our Customer Service, Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET), at 1 866 283-2239.

If your order has already been shipped, you won’t be able to cancel or change it. You can request a refund from the Customer service once you have received the items.

Changing or cancelling an order: in-store pick-up or delivery by RONA truck

To partially or totally cancel an online purchase made via the RONA website, simply contact the store you selected for your purchase or call 1 866 283-2239 (toll-free) Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET). Please quote the order number indicated in the email you received. A refund will be made to your account on the original method of payment. Please allow 5 to 7 days for the refund.

RONA reserves the right to cancel an online purchase at any time before the item is delivered or picked up at the store, without prior notice.

icon-arrow-down Gift cards

Conditions applicable to online gift card purchases

Via the RONA website, you can purchase RONA gift cards online across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far North. These purchases are also governed by conditions below applicable to online gift card purchases. Please take the time to read them carefully, because, by purchasing gift cards through the website, you agree to be bound by these conditions and any changes made by RONA Inc. from time to time.

Cancelling an online gift card order

To cancel a gift card order placed on the RONA website, simply contact Customer Service within 24 hours of making this purchase or call 1 866 283-2239 (toll-free) Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET). Please quote the order number indicated in the email you received. Once the gift card is received by the recipient, it is impossible de cancel the order.

Gift card home delivery

The delivery of gift cards purchased through the RONA website is available across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far North.

Gift card delivery varies by destination. Gift cards are delivered 2 to 5 days following the confirmation of your order in major urban areas and within 7 business days for remote locations. However, orders placed after 12:00 p.m. on Friday will not be processed until the following Monday.

Your order is subject to the delivery policies and procedures of Canada Post’s shipping service, the courier service RONA Inc. uses to deliver gift cards purchased on its website.

You can track the delivery of your order on Canada Post’s website, which gives you direct access to the Canada Post tracking system. You will need to enter the tracking number associated with your delivery to do a search. This number will be in the e-mail RONA Inc. sends you to confirm your transaction.

Gift cards that are part of orders delivered by truck or picked up in store will be delivered by the same means, and will not be submitted by mail.

icon-arrow-down Returns and refunds

See the Appliances section to learn more about the returns and refunds policies of appliances.

For products other than appliances:

If for any reason you are not 100% satisfied with your product, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. Some exceptions and conditions apply. To find out more on returns and refunds, consult the Return Policy page.

Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return for a reason not stated above. This Return Policy may be modified at any time without notice.

icon-arrow-down Transaction and personal information security

RONA inc. uses the Optimal Payments Plc payment service.

Any information you transmit on rona.ca is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure, and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https."

During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so that RONA does not keep the banking information entered in its systems.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. To find out more on personal information confidentiality, consult the Privacy Policy.

icon-arrow-down Legal Warranty

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).

For more information on this legal warranty, go to the Office de la protection du consommateur website at www.opc.gouv.qc.ca.

For more information on our "Online Exclusive" product, visit our Q&A.