If you can see the "Add to cart" button, you can buy that item online and pick it up in-store. Make sure to select the right store and verify the inventory for the selected store, the distribution centre and the closest stores. Choose the pick-up or delivery type, and proceed to payment.
The store will prepare your products within 2 hours. The items that must be ordered from the distribution centre will be prepared within 7 days. You will receive an email when your products are ready for pick-up. Contact your store for further information regarding your purchase.
Pick up your products
As soon as one of your products is ready (you will receive an email for that purpose), you can pick it up at your selected store. You may also wait until your entire order is ready before picking it up.
From the moment your entire order is ready, you must come and pick it up at your selected store within 7 days. After this period, your order will be cancelled, and you will be refunded.
When picking up your order, please provide a photo ID and a copy of the confirmation email.
Have your purchases delivered
This service is available in most of our stores at the cost of $75.
Our expert centre will contact you to book an appointment in approximately 72 hours for appliance delivery and 24 to 48 hours for the delivery of other types of products.◊◊
For any special handling need or any other specific request, please contact your selected store. Some additional charges may apply.
When your items are delivered, you must be present and provide a photo ID.
your online purchases
Conditions applicable to online product and gift card purchases
It is possible to make online purchases via the RONA website. Those purchases are subject to these conditions, which are applicable to online item purchases. Please read them carefully, for when you buy via this website; you agree to be bound by these terms and conditions along with any modifications made by RONA Inc. from time to time.
Limitation of liability
Please note that the information on this website is based on the data available to RONA when this website was developed and is the best we were able to obtain overall. Despite the care taken by RONA, errors may have occurred.
However, no guarantee, implied or explicit, is made with respect to the RONA Inc. website and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.
RONA reserves the right to cancel an online order at any time without notice.
Inventory shown as of yesterday. RONA Inc. makes every effort to stock sufficient quantities of the products on its website. However, RONA Inc. cannot guarantee the availability of these products. Despite the care taken by RONA Inc., errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different from the images shown in the detailed product description on the website. RONA will not be liable for any damages from stock shortages or delays in delivery.
The prices shown on this website are based on the prices at which items are sold at L’Entrepôt RONA, Home & Garden by RONA and RONA stores.
Due to unforeseeable market fluctuations, RONA Inc. reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the RONA website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.
All prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period.
Payment/Billing for online purchases (including gift cards)
You can make your online purchases (including gift card purchases) with a credit card by entering the cardholder’s name as well as the billing address during the online purchase process. Complete credit card payments at the time of purchase are the only payment method for making purchases online. VISA and MasterCard credit cards issued by Canadian banks and the RONAdvantages, RONA VISA Desjardins and RONA Commercial cards are all accepted.
For authorization purposes, payment information is transmitted to Optimal Payments via SSL. RONA complies fully with all PCI standards.
RONA reserves its right to confirm the validity of the transaction with the cardholder.
When you shop online, the entire payment for your purchase is charged to your credit card when you place your order.
Prepaid cards are not recommended for making online purchases.
Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.
RONA truck delivery
For products other than appliances:
When you choose home delivery, the employee responsible for the delivery service will contact you within 24 to 48 hours following your purchase to make an appointment. Your purchases will be delivered by truck to your door where applicable. Larger items such as lumber, drywall, flooring, etc. will be delivered to the curbside only. Please note that our delivery service is only available within a 50-km radius from the selected store. For handling needs or other specific requests, contact your selected store – additional charges may apply. RONA will not leave merchandise at an unattended site – additional delivery charges will apply for subsequent delivery to the site.
This service is available in most of our stores at the cost of $75.
Pick up in store
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. You, or the authorized person, must bring a copy of the confirmation email as well as a piece of government-issued photo ID to verify the identity.
Cancelling an order
To partially or totally cancel an online purchase made via the RONA website, simply contact the store you selected for your purchase or call 1 866 283-2239 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email you received. A refund will be made to your account on the original method of payment. Please allow 5 to 7 days for the refund.
RONA reserves the right to cancel an online purchase at any time before the item is delivered or picked up at the store, without prior notice.
Conditions applicable to online gift card purchases
Via the RONA website, you can purchase RONA gift cards online across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far North. These purchases are also governed by conditions below applicable to online gift card purchases. Please take the time to read them carefully, because, by purchasing gift cards through the website, you agree to be bound by these conditions and any changes made by RONA Inc. from time to time.
Cancelling an online gift card order
To cancel a gift card order placed on the RONA website, simply contact Customer Service within 24 hours of making this purchase or call 1 866 283-2239 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email you received. Once the gift card is received by the recipient, it is impossible de cancel the order.
Gift card home delivery
The delivery of gift cards purchased through the RONA website is available across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far North.
Gift card delivery varies by destination. Gift cards are delivered 2 to 5 days following the confirmation of your order in major urban areas and within 7 business days for remote locations. However, orders placed after 12:00 p.m. on Friday will not be processed until the following Monday.
Your order is subject to the delivery policies and procedures of Canada Post’s shipping service, the courier service RONA Inc. uses to deliver gift cards purchased on its website.
You can track the delivery of your order on Canada Post’s website, which gives you direct access to the Canada Post tracking system. You will need to enter the tracking number associated with your delivery to do a search. This number will be in the e-mail RONA Inc. sends you to confirm your transaction.
Gift cards that are part of orders delivered by truck or picked up in store will be delivered by the same means, and will not be submitted by mail.
Returns and refunds
For products other than appliances:
If for any reason you are not 100% satisfied with your product, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. Some exceptions and conditions apply. To find out more on returns and refunds, consult the Return Policy page.
Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return for a reason not stated above. This Return Policy may be modified at any time without notice.
Transaction and personal information security
RONA inc. uses the Optimal Payments Plc payment service.
Any information you transmit on rona.ca is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure, and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https."
During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so that RONA does not keep the banking information entered in its systems.
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).
For more information on this legal warranty, go to the Office de la protection du consommateur website at www.opc.gouv.qc.ca.