variety of budgets.
Information on your online purchases
What is your exchange and refund policy for Online Exclusive products?
If for any reason you are not 100% satisfied with your product, return it in the 90 days following your
in its original condition and packaging with your original order confirmation for a refund or store
Some exceptions and conditions apply*
May I return an Online Exclusive product in store?
Absolutely! Please bring the item you wish to return and a copy of your order confirmation email to any Rona store.
The product is damaged; what should I do?
You have two options:
1 – If for any reason you are not 100% satisfied with your product, please call our customer service team toll-free at 1-866-283-2239, Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET). For more information, please see our return policy.
2 – Online Exclusive products can also be returned to any Rona store. Please bring a copy of your order confirmation email.
Can I purchase these products in store?
No, products designated as Online Exclusive are not available in store.
Why are some products labelled as "price includes delivery"?
The "price includes delivery" promotion applies only to products designated as Online Exclusive. The total price for this product includes the delivery fee, without any other charges.
When will my order be shipped?
The estimated shipping time for Online Exclusive Items varies by product. Please refer to the time displayed
on the product page and in the cart. Once your order is shipped, you will receive an email with your shipment
Please note that delivery is not available to certain areas such as Yukon, Northwest Territories, Nunavut or other remote locations that may be outside our shipping radius.
What are the shipping options for Online Exclusive products?
Delivery will be made by carriers such as Purolator, Sameday Worldwide etc. to the address you specified when completing your purchase. You may be contacted by the delivery company to schedule an appointment prior to your delivery. Signature may be required. Deliveries are made to threshold or curbside only, subject to carrier discretion.
How can I track my package?
A tracking number will be included in the email informing you that your order has shipped. You will be able to track your order by using this number.
What should I do if I lose my order number?
Please contact our customer service team or go to a store. Employees responsible for online orders will be
locate your order number with your client information, i.e.:
- Your name
- Your telephone number
How do I cancel an order?
Please call our customer service team toll-free at 1-866-283-2239, Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET).
Does RONA offer installation services for products sold exclusively online?
Yes, customers can contact our Installation Services Centre at 1-855-RONA-123 to book assembly or installation services.
I have lost my order confirmation; can I still return a product?
Please call our customer service team toll-free at 1-866-283-2239, Monday through Saturday , between 8:00 a.m. and 11:00 p.m. (ET) and Sunday between 8:00 a.m. and 10:00 p.m. (ET) for assistance in locating your order number.
Can I get a hard copy of my receipt?
Yes, you just have to print the order confirmation email you received by email.
Where can I see a product’s inventory?
The remaining quantity of Online Exclusive products is not shown on the website.
For more information on your online purchase, visit our Q&A.