Happy to call
your town home.
As of December 7, your local Lowe’s stores are becoming RONA+
Visit us on December 9 and 10 from
10 a.m. to 3 p.m. for snacks, activities, prizes and more!
Until December 13, we’ll be handing out $25 gift cards on purchases of $100 or more, and the first 150 customers will get a free RONA+ bucket.
Plus, you’ll find...
We can’t wait to meet you!
Brampton – Burlington – Etobicoke – Golden Mile – Milton –
Mississauga – North Scarborough – York
FAQ
I have a Lowe’s gift card. Will I be able to use it after the store is converted?
All gift cards issued by Lowe’s stores in Canada will be accepted. Simply present it at the store checkout when making a purchase.
I bought an extended warranty from a Lowe’s store that will convert. Is my product still covered?
We will honour all guarantees offered by Lowe’s stores in Canada.
What happens if I need to return a product I purchased at Lowe’s before the conversion?
The conversion will not affect product returns. All product returns will be accepted providing that they comply with the sale conditions and are returned during the return period.
I have an order or install project planned with a store that is converting. What will happen with my order or project?
The conversion will not affect your order or your install project. Your local RONA+ store will continue to serve you just as well as it did under the Lowe’s banner.
I have a VIPpro account with a Lowe’s store that will be converted. What will happen to my account?
Your account will remain active and you will be able to keep shopping at the newly converted RONA+ store in the same easy way as you do now. Our stores will remain open during the conversion and our priority will be to keep offering you the best possible experience.
Will Lowe's gift cards work on Rona.ca?
Lowe’s gift cards are not redeemable on Lowes.ca or Rona.ca. They are only redeemable in-store. You can check your gift card balance on https://www.rona.ca/en/gift-card-balance-inquiry
I would like to make a return for my order place on Lowes.ca.
You can return your order following this link: https://returns.narvar.com/lowes/returns
What are your return policies on Rona? Is it the same as Lowes?
Our return policy is the same. Refunds must meet current return policy guidelines. You can review our return policy here : https://www.rona.ca/en/returns-and-refunds
I would like to pick up my order placed on Lowes.ca or track my order.
You can pick up your order using this link : https://www.lowes.ca/track-order/iam-here
Are all Lowe's stores converting?
Yes, all stores will soon become Rona+.
Lowe's offered Free shipping over $49, Will Rona offer the same?
Yes, our shipping and delivery options will still be offered on Rona.ca. For more information, please visit https://www.rona.ca/en/online-purchases
I want to talk to someone about my order. What is your customer service number?
You can contact our customer service team at 1-888- 985-6937
Helpful Links
Customer Services
About RONA
