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KOHLER 60-in x 36-in Rectangle Drop-in BubbleMassage Air bath with Reversible Drain and Bask Heated Surface

Article #330042784 Model #1849-GCW-0
This item is not currently available for immediate purchase, but can be ordered by visiting the selected store. Orders typically take 3-7 days from date of order to be received at your selected store.

KOHLER 60-in x 36-in Rectangle Drop-in BubbleMassage Air bath with Reversible Drain and Bask Heated Surface

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Description

Underscore 60-in x 36-in Rectangle Drop-in BubbleMassage Air Bath w/ Reversible Drain and Bask Heated Surface Completely surround your body in a blissful cushion of massaging bubbles. With 122 jets pushing air through the water, this air bath delivers a one-of-a-kind hydromassage experience, while the heated surface warms your back and neck with adjustable temperature settings. The airjets can be targeted to a specific area of your body, or released throughout the bath for an all-over massage. Chromatherapy lighting soothes the senses as it emanates throughout the Bathing area. Bask heated surface creates spa-like relaxation with soothing warmth on your back and neck. Three heat settings allow you to customize the surface temperature. 122 airjets release thousands of bubbles that surround, support, and massage the body. Variable-speed blower lets you adjust massage intensity to 18 levels. Zones of Control feature allows you to target massage to back, midsection, or feet. Chrom

Product specifications

Manufacturer Color/finish
White
Remote Control Included
No
Material
Acrylic
Ada Compliant
No
Collection Name
Underscore
Drain Included
No
Hand Shower Included
No
Actual Width (in)
36
Assembled Weight (lb)
106
Lighted
Yes
Actual Height (in)
21
Actual Length (in)
60
Hardware Finish
N/A
Common Width (in)
23
Drain Location
Front center
Adjustable Jet Direction
No
Adjustable Jet Flow
Yes
Bathing Capacity
1-person
Bathtub Faucet Included
No
Exterior Color
White
Heater Included
No
Integrated Seat
No
Pillow Included
No
Tub Door Included
No
Bathtub Type
Drop-in
Bath Therapy Type
Air bath
Soaking Depth (in)
17.13
Water Capacity (gallons)
81.1
Control Type
Electronic touch pad
Max Flow Rate (handheld)
N/A
Shape
Rectangular
Manufacturer's Model Number
1849-GCW-0
Model Description
60-in x 36-in Rectangle Drop-in BubbleMassage Air bath with Reversible Drain and Bask Heated Surface
Common Length (in)
60
Bath Voltage
240 volts
Wall Surround Type
N/A
Number Of Air Injectors
122

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KOHLER 60-in x 36-in Rectangle Drop-in BubbleMassage Air bath with Reversible Drain and Bask Heated Surface is rated 2.0 out of 5 by 1.
Rated 2 out of 5 by from Pretty Tub, Terrible Warranty Service I've had *three* 60" x 36" Kohler Underscore BubbleMassage bathtubs delivered to me in a 2-1/2 month span and ALL have been defective. The first and third tubs leaked. The first tub leaked heavily in at least six places, despite the shipping box and the tub itself appearing pristine. The third-party repair company Kohler sent could not fix all the leaks. Kohler explained this as a "rare" defect in "channels" within the tub, a flaw that cannot be caught through mere visual inspection. Apparently, the flaw also does not show up in Kohler's quality control checks at the factory. Kohler said this happens because the factory fills and drains each tub within minutes, and sometimes it takes hours for these leaks to appear. The second tub Kohler sent me was so poorly packaged that it arrived scratched and with interior stains. The distributor said that was a common occurrence with Kohler's "express ship" program, that they don't spend the time to package the tub in the typical way. The third tub also leaked, this time through a factory-installed tube connecting the body of the tub to the air jet motor. I am awaiting a Kohler-appointed repair person to come out a fix it. We hope the defect can be corrected so I don't have to pay for installation a third time. Each time I call, Kohler's representatives reassure me these defects are "rare" and they apologize for the inconvenience. Inconvenience aside -- my bathroom project has gone from a 3-week timeline to a 3-month timeline because of the delays incurred by waiting for replacement bathtubs -- the cost of ripping out and disposing of the first defective tub and reinstalling yet another defective tub has *almost doubled* my costs for this bathtub. Kohler graciously paid for the replacement tub and shipping, but that does not approach the personal cost of these delays. Kohler claims defects in this tub are rare, but my experience indicates their defect rate is 3 for 3 -- that's 100%. Furthermore, Kohler's people, while polite and apologetic, have done NOTHING to expedite either the attempted repairs or the shipping of replacement tubs. This is what is most unacceptable: I understand that mistakes happen. No manufacturing process is perfect. But Kohler's customer service has been equally disappointing: lengthy remediation processes with no follow up, empty apologies with no expedited assistance and all costs borne by me. The tub looks beautiful, but I wish I never bought it.
Date published: 2016-07-06
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