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Water heater installation services

Do you need to replace your water heater? RONA has a variety of water heaters from trusted brands to choose from. After purchasing the right product for your needs, our certified professionals will handle the installation with care and precision.

Schedule your contact-free installation

Starting at
$299
Starting at
$299
Starting at
$340

To order, shop online and fill out an installation request

Request an installationOr call us at 1-844-454-1454
Promotion on an
electric water heater installation
For a limited time, get $100 off (before taxes) the installation services of an electric water heaterβ
Promotion on a
water heater installation
For a limited time, ask for 60 months fixed monthly paymentsβ

What is included with our water heater installation services?

Our team will deliver your new water heater ahead of installation. On installation day, your dedicated installer will remove your old water heater and install the new one, including certain complementary accessories that you might provide.

When shopping for your new water heater, make sure it is the same size, fits in the same spot, and uses the same plumbing and electrical lines as your former one to avoid extra charges and installation delays. We will supply and install fittings and pipes (up to 12’’) as needed to fit existing piping to new heater.

As a final step, your installer will test your home outlets to make sure they are working properly and clean up the job site before leaving. Note the disposal of the delivery box is not included with our services and must be taken care of by the customer. However, this service is offered at an additional cost.

What is included with our water heater installation services?

Our team will deliver your new water heater ahead of installation. On installation day, your dedicated installer will remove your old water heater and install the new one, including certain complementary accessories that you might provide. Please note that the removal of your old water heater is not included with our basic installation but is offered at an additional fee.

When shopping for your new water heater, make sure it is the same size, fits in the same spot, and uses the same plumbing and electrical lines as your former one to avoid extra charges and installation delays. We will supply and install fittings and pipes (up to 12’’) as needed to fit existing piping to new heater.

As a final step, he will test your home outlets to make sure they are working properly and will clean up the job site before leaving. Please note that the disposal of the delivery box and the old water heater is not included with our services and must be taken care of by the customer. However, these services are offered at an additional cost.

Steps to a worry-free
water heater installation

Find the right water heater
Book an installation
Get ready for installation

RONA offers a variety of models to fit any need

We sell water heaters from the most trusted brands. Shop for your new water heater online and fill out an installation request!

Shop all water heaters

Need help finding the right product for you?

How to book an installation

Order your new water heater online and fill out an installation request.

We will contact you within 48 hours to schedule an appointment. It’s that simple!

Request an installation

Shop for your new water heater at a RONA store near you and fill out an installation request with the help of one of our specialists.

Our specialists will guide you through your purchasing process and a qualified professional will install it for you.

Find a store

It’s installation day! Please make sure the space is prepped and ready for installation.

You must remove any object from the work area before the installer arrives.   

It’s installation day! Please make sure the space is prepped and ready for installation.

You must remove the old water heater (if applicable) and any object from the work area before the installer arrives.   

Appointment confirmation

The installer will call ahead of time to confirm his estimated time of arrival and review safety steps with you.

Safety measures

All installers are required to pass a daily health screening, they must wear personal protective equipment, and sanitize work area and tools on each job.

Likewise, we require customers to practice social distancing at all times while installers are performing their job.

Certification

All installers are background checked, licensed where applicable and insured.

Customer satisfaction

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add RONA to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

Featured frequently asked questions

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.
For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.
Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
Here are a few examples of project timelines:
Kitchen installations: between 8 and 12 weeks once the order has been placed
Doors and windows: 3 to 6 weeks once the order has been placed
Roofing: 15 to 30 days once the order has been placed
Siding: 15 to 30 days once the order has been placed (subject to product availability)
Heat pump: 15 to 30 days once the order has been placed
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all RONA installers have liability insurance.
Whom should I call if I have a problem: RONA or the installer?
Please contact RONA’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the RONA store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Product-related questions
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.

See what customers have to say about our work

Gordon was very punctual and polite. His finishing work is flawless and professional. I would use him again and would highly recommend him to my friends and family.
★★★★★
Tanya Grange, British Columbia
The technician was really helpful and polite, always trying to give me updates and great explanations. He was super quick and answered all my questions.
★★★★★
Diego Offerni, Ontario
Installation crew was excellent. Tony was excellent to deal with and set appointments and fix the errors in many open jobs for the same address that the store had initiated. Norm was great at Installation.
★★★★
Heather Fenton, Ontario
Shawn the adviser (Moose Jaw Rona) was brilliant, helped us so much, nothing was too much trouble and he kept us up to date and answered any of my queries straight away. Trevor from T&S Carpentry who installed the cabinets was amazing, could not fault his workmanship at all. 100% satisfied. THANK YOU RONA!
★★★★★
Jan & Chris Hibbin, Saskatchewan
Everything was mostly done via internet & telephone which is comforting. The installation rep got back to me asap & was able to answer all my questions. The installer was quiet & efficient & the quality of work excellent! He was also patient (my 5 yr old kept bugging him).
★★★★★
Holly McRae, British Columbia
Great experience with the speed of the installation. Very friendly and made us feel confident about his knowledge and experience. So glad I called Rona. Will be calling you with more jobs in the near future. The lady that I first called was able to answer all my questions and kept me up to date on a regular basis.
★★★★★
Carol Froese, British Columbia
Norman, the project coordinator, was very knowledgeable and kept me updated throughout the process. Jovan, the installer was highly skilled, did an excellent job and cleaned up before leaving.
★★★★★
Catherine Balfour, Ontario
I was not sure if the service was needed but I am now impressed.
★★★★★
John Johnson, British Columbia
We were very grateful to Tanya Lakatos who guided us through the process. Her professional approach, expertise and customer service is exceptional. Without her assistance we would have experienced a lot of frustration. She was able to explain all we needed to know, advocate for us and acted as our representative with the countertop company. She always had our interest in mind and created loyal RONA customers. Thank you so much.
★★★★
Andrea Mikler, British Columbia
Become a RONA installation services provider
If you have experience and want to join the Lowe’s Canada team as an installation services provider, get started now by applying!