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About RONA’s installation professionals

Your projects. A team of certified professionals who wants to help you carry them out. Our experts are there for you; they have the capacity and the desire to take your projects in hand for results that meet your expectations.

What to expect from RONA’s professional installers

To ensure the best return on your investment when it comes to home renovation, you need top quality products at the best prices but above all, you need superior quality installation. You can stop looking because RONA has the best team of installers for 100% satisfaction guaranteed.

Our professional installers are both thorough and experienced. They make sure to provide unparalleled service regardless of the size of the project. You can count on our team for renovations that will meet your standards.

Here are the advantages of entrusting your installation project to a RONA certified installer

Fully screened
Manufacturer trained
Unbeatable customer service
Strict health and safety measures

We are the pickiest when it comes to selecting our installers.

To be considered by RONA, Installers must be fully licensed and carry all necessary insurance. Furthermore, only those who pass a comprehensive background check and have proven their installation work is top quality are ultimately selected. It's not easy becoming one of our Installers, and we like it like that. When a RONA professional Installer arrives at your home, you can have complete peace of mind.

All installations must be perfect – without exception.

That's why our network of manufacturer-partners provide hundreds of additional trainings for our Installers. Beyond this ongoing training, our professional Installers bring their own exceptional craftsmanship to every job. From plumbing to patios, the installers we select are dedicated artists who take pride in what they do. They're meticulous professionals who labour over every detail to assure a flawlessly completed project. After all, it's not just our reputation — it's theirs, too.

Our installers are professional, polite and available.

They will go out of their way to ensure that your installation causes as little disruption as possible. Throughout the process, they will always be more than happy to address any question or concern you may have. Even if they're not wearing our colours, our Installers still represent all the values upon which RONA is built.

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add RONA to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

As we want to keep you safe, our service providers are duly trained to enforce strict health and safety measures.

Daily service provider health survey
Each service provider must confirm the health status of their crews daily through a survey before going to any RONA job site. If a service provider answers NO to any questions or fails to complete the survey, the service provider won't be allowed to access any RONA job site and/or any other of its facilities.

Job site safety protocol
For interior job sites, our service providers will gladly complete your installation while minimizing their presence in your home and maintaining appropriate social distancing.

For all exterior job sites, our service providers will gladly complete your installation without entering your home unless necessary, while maintaining appropriate social distancing and other health and safety measures.

Pre-service call
Our service providers will call you prior to performing any installation work at your home. We kindly ask for your cooperation in answering all their questions to the best of your knowledge. If there are any reasons for which you feel the need to change the date of your installation appointment, we will be happy to reschedule.

Personal protection equipment
The service providers will wear the appropriate personal protection equipment including facial coverings mask, gloves, safety glasses or safety screen and boot covers, in addition to any other requirements prescribed by Federal and Provincial health and safety authorities.

Featured frequently asked questions

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.

For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.

Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all RONA installers have liability insurance.
Whom should I call if I have a problem: RONA or the installer?
Please contact RONA’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the RONA store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Product-related questions
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.

See what customers have to say about our work

Gordon was very punctual and polite. His finishing work is flawless and professional. I would use him again and would highly recommend him to my friends and family.
Tanya Grange, British Columbia
The technician was really helpful and polite, always trying to give me updates and great explanations. He was super quick and answered all my questions.
Diego Offerni, Ontario
Installation crew was excellent. Tony was excellent to deal with and set appointments and fix the errors in many open jobs for the same address that the store had initiated. Norm was great at Installation.
Heather Fenton, Ontario
Shawn the adviser (Moose Jaw Rona) was brilliant, helped us so much, nothing was too much trouble and he kept us up to date and answered any of my queries straight away. Trevor from T&S Carpentry who installed the cabinets was amazing, could not fault his workmanship at all. 100% satisfied. THANK YOU RONA!
Jan & Chris Hibbin, Saskatchewan
Everything was mostly done via internet & telephone which is comforting. The installation rep got back to me asap & was able to answer all my questions. The installer was quiet & efficient & the quality of work excellent! He was also patient (my 5 yr old kept bugging him).
Holly McRae, British Columbia
Great experience with the speed of the installation. Very friendly and made us feel confident about his knowledge and experience. So glad I called Rona. Will be calling you with more jobs in the near future. The lady that I first called was able to answer all my questions and kept me up to date on a regular basis.
Carol Froese, British Columbia
Norman, the project coordinator, was very knowledgeable and kept me updated throughout the process. Jovan, the installer was highly skilled, did an excellent job and cleaned up before leaving.
Catherine Balfour, Ontario
I was not sure if the service was needed but I am now impressed.
John Johnson, British Columbia
We were very grateful to Tanya Lakatos who guided us through the process. Her professional approach, expertise and customer service is exceptional. Without her assistance we would have experienced a lot of frustration. She was able to explain all we needed to know, advocate for us and acted as our representative with the countertop company. She always had our interest in mind and created loyal RONA customers. Thank you so much.
Andrea Mikler, British Columbia
Become a RONA installation services provider
If you have experience and want to join the Lowe’s Canada team as an installation services provider, get started now by applying!