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Logo Rona entrepot
Logo Rona entrepot

TERMS AND CONDITIONS

1. Presentation of the RONA CONTRACTOR PROGRAM

The RONA CONTRACTOR Program (hereinafter called the "Program") is a program provided by RONA inc. (hereinafter called "RONA") for its clients of the following classifications: companies involved in building construction, renovation, repair and maintenance. This includes self-employed trades people, contractors, property management companies, commercial, industrial & government organizations or associations, churches and agricultural operations. To take advantage of the Program, the client must be a Canadian resident, have a company client number in RONA's computer store systems and have a Contractor Member Card (hereinafter called the "Contractor Member Card"). The client must have a valid email address with which we can provide regular Program administration communications.

By using his Contractor Member Card, the client confirms his approval of the Program Terms and Conditions, including any modification that may be applied by RONA at an ulterior date, if needed and at RONA's sole discretion. Please read all Program Terms & Conditions carefully and visit the Program's website regularly, at http://contractors.RONA.ca, (hereinafter called the "Website") to review any new modifications implemented to these Terms & Conditions. The online version (on contractors.RONA.ca) of these Terms & Conditions shall prevail on any other document that could be on the market.


2. Eligibility, registration and membership

The Program is open to Canadian residents who are contractor clients at RONA, who have a company client number in RONA's computer systems, in participating RONA stores only. The Contractor Member Card guarantees client's eligibility to the Program and the client holding a validly issued Contractor Member Card shall be a Contractor Member (hereinafter called the "Contractor Member"). No membership fees are required to join the Program. The Contractor Member may register to the Program by visiting the Contractor desk at his/her participating RONA store. RONA reserves the right to remove any customer from the Program whose representatives do not act in an ethical manner or for reasons unspecified. Duplication of fraudulent accounts will forfeit eligibility to this Program.

To receive Program information and/or updates, the Contractor Member must do one of the following actions:

1) In store – please visit any local participating RONA store and Contractor desk partners will be able to provide with further information about the Program.

2) By email – visit http://contractors.RONA.ca and create a profile by adding company email and all required information regarding the Contractor Member Card. The Contractor Member will be registered to receive any further updates, special offers and other information about the Program.

3. The Contractor Member Card

Registration to the Program is automatic upon the reception of the Contractor Member Card. This card is also valid immediately upon reception. All Contractor Member Card application requests are subject to approval from the Contractor desk, in participating RONA stores. Certain conditions apply. The 2 Contractor Member Card is accepted at all participating RONA stores. A list of participating RONA stores is available on http://contractors.RONA.ca. The Contractor Member Card is property of RONA and identifies its holder as member of the RONA CONTRACTOR program. The card is not transferable.

4. Description of the RONA CONTRACTOR Program features and benefits:


5. Review of accumulated transactions and Program levels

A Contractor Member who believes he/she may be entitled to a different membership level may request a review in writing, by providing invoices and other relevant documents and by contacting his/her home store. RONA makes no representation or warranty that such Contractor Member will be granted a different membership level.


6. Protection of personal information and Promotional Emails


Upon registration to the Program, RONA will collect personal information, including name, address, phone number and email address. RONA will use this information in collaboration with its authorized agents to manage customer participation to the Program. RONA also reserves the right to share some of this information about Program members periodically with its merchants, its franchisees, its subsidiaries and its suppliers, primarily so that RONA, its merchants, its franchisees, its subsidiaries and its suppliers can offer their products and services to Program members.

Through member participation to the Program, RONA may collect information about the purchasing behaviour of the Contractor Members, which shall be used to improve the services provided to its Contractor Members and other clients. Upon registration, the member will have the option to opt-in to receive promotional emails from RONA about the Program. To obtain more information about RONA's protection of personal information policy, please click on "Privacy and Terms of Use".


7. Program modifications

RONA reserves the right to modify, suspend or cancel the Program, in whole or in part at any time, with or without prior notice. Such changes may modify the benefits related to the Commercial RONA card or the AIR MILES program, the Program or other programs. Without limiting the foregoing, RONA reserves the right to cancel or to modify the preferred pricing structure or any discount levels granted under a preferred pricing at any time. Any such changes will be made in new Terms and Conditions posted on the Website, and will be effective from the date of posting unless stated otherwise. The Contractor Member is solely responsible for checking the Website to be aware of the current Terms and Conditions for the Program.

Despite the efforts made by RONA to ensure the accuracy of the information provided, it is possible that errors appear from time to time. Consequently, RONA reserves the right to correct these errors at any time, even if the error has an impact on the current Program benefits.


8. Governing law and dispute resolution

These Terms and Conditions shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein. All decisions regarding the interpretation of these Terms and Conditions shall be at the sole discretion of RONA, and shall be final and binding in all respects. To report an apparent discrepancy, or to request information about your membership status, please contact your home store. If you disagree with any modifications to the Program or to these Terms and Conditions, your sole recourse will be to terminate your membership in the Program – this termination shall not dispense the Member of paying any current transactions or outstanding account balances.


9. General information

RONA reserves the right to cancel certain benefits without notice to the cardholder, in the event that the cardholder, with respect to the Program, fails to honour the Program's Terms and Conditions; commits fraud or makes false or misleading statements; or otherwise misuses the Program. RONA is solely responsible for administering the Program. By taking part in the Program, the cardholder agrees to compensate, indemnify and hold harmless RONA, its subsidiaries and all merchants of the RONA network with respect to any loss or damages that may be incurred by the cardholder while taking part in the Program, including but not limited to any litigation respecting the cardholder's AIR MILES reward miles balance and the value of the cash back in the form of RONA gift cards.

®/TMTrademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne and RONA Inc.

10. Contact Us

At RONA, your needs come first! We aim to provide our customers with high quality and rapid service. For prompt answers to all your questions you can visit your home store. Should you require further information, please contact us.

Email: RONApro@RONA.ca
Phone: 1-866-283-2239
8 a.m. to 8 p.m. (Eastern Time)
Monday to Friday