BP Canada Ceiling Tiles - Textured - Wood Fibre - 2' x 4' is rated
Rated 2 out of
Product good but bad service for defect
Tiles are great. Nice and dense, easy to work with and look good. However, one of the packages had a tile with a significant manufacturing defect. Tile was in the middle of the package, so I had already installed (and cut) a few tiles before I noticed it. When I brought the tile to the store, I was told that unless I brought a complete package back, they couldn’t do anything for me. It took over an hour of bouncing around between various people until I spoke to a manager that simply stated « Just give him a new tile ». Five minutes later everything was sorted out... Ridiculous service policy, any other large hardware store would have had things taken care of 5 minutes in, either a full refund or a new package. This is the kind of thing that makes me think twice about shopping here.
Date published: 2020-12-05
Rated 3 out of
Damaged product in sealed package
I bought 2 packs of tile. One pack was perfect, the other had 3 tiles damaged. Two tiles had broken edges and a third tile (which was in the middle of the pack) had a hole broken into the middle.
I didn’t need the full square footage of tile I bought, so the broken tiles worked for the off-cut pieces I needed. I did not contact the store about the damaged merchandise. I would be hesitant to buy this product again.
Date published: 2021-03-10
Rated 4 out of
Good but not great
The price is very good. However, the paint marks very easily and is not washable like it says. They are very stable and hld their shape well but the are unbeleivable to cut as the wood fibres pull out easily and cause the tile to tear rather than cut - even with brand new qulity knife. They worked perfectly for finishing off my laundry room
Date published: 2019-06-21