Frequently asked questions (FAQ)
Find all the answers to your questions related to online shopping on RONA.ca, store locator, gift cards, in-store experience and online purchases.
WHY DO I HAVE TO SELECT A STORE?
Selecting a store allows our system to specify not only the price but also item availability for that particular store. RONA stores come in different styles, each with its own size and particularity: big box stores, stores that specialize in building materials, independent or affiliated hardware stores. Due to varying conditions in the different geographic markets, the prices of products offered may vary from one store to another.
How do I choose a store?
You can use the store locator or the « enter your postal code » boxes found at various locations on the Web site.
Can I change my store?
Yes. Use the store locator or click "Change Store" at the top-right side of the page. If you select more than one store, you will be able to use a "drop down menu" under "CHOOSE MY FAVORITE STORE". You can then switch from one store to another. Note that if you change stores, prices and availability shown on the website may vary for certain products and your shopping cart will be emptied.
Do I have to enter a postal code every time?
To ensure that your store remains selected during subsequent visits online, make sure you adjust your browser preferences so that it retains the "cookies" and temporary internet files for rona.ca. For technical support regarding this issue, please contact your browser’s customer service.
Why can't I find a specific product?
Although rona.ca present a wide range of products, some are not available online. In addition to the articles on the website, RONA offers thousands of products that you can purchase either in store or by placing a special order with one of our suppliers. For more details, contact our in-store associates.
Where can I find a store's contact info?
After selecting a store, click on the INFORMATION link found at the top of the page to obtain the opening hours, phone number, address, and a list of services specific to that store. You can also find this information by using the store locator and clicking on the "detailed data sheet" link found under each store result.
Availability of products
After selecting a store, you can see the availability of a product by clicking on the image and opening the detailed product page. Below the price, you will find the product’s status (in blue):
"In stock": The product is available at the currently selected store.
"Not available": The product is no longer available (out of stock).
"Check availability with your store": limited quantity or no inventory. It might be a discontinued product.
RONA inc. makes every effort to stock sufficient quantities of products sold through its Internet site. However, RONA inc. cannot guarantee availability of such products and the products may slightly differ from the images presented in the detailed product sheet on the website. Despite the care taken by RONA inc., errors may occur. When error in pricing or product availability is found, it is immediately corrected in our system. RONA inc. accepts no responsibility for damages resulting from stock-outs or delays in delivery. For more information on the conditions applicable to online purchases made on rona.ca (pricing, billing, delivery, in-store pickup), visit our Purchases and delivery section.
How can I get a catalog?
Subscribe to our e-News and receive: exclusive web promotions, product offers, discount coupons, contest alerts, and customized e-flyers.
Do you offer Installation Services
Yes! Many stores offer installation services. Use the store locator and check the box "installation services" to see stores in your area that offer the service.
Whether you are just sprucing up your house or giving it a complete makeover, call on RONA’s installation service and benefit from the expertise and professionalism of our certified contractor-installers. We hire only experienced and meticulous installers committed to providing you with a warm, functional and high-quality room.
For more information or to request an appointment, check out our Installation Sales and Services section.
I have selected my province and the locator won't find my store...
When you search by province, you must specify a city. Otherwise, the results will use the locator’s default settings (Boucherville, Quebec).
Where can I find the store's phone number
The phone number appears in the second column of each result. You can also get the opening hours and list of services available at the store by clicking "detailed data sheet."
My Store "does not participate on rona.ca"?
When a store does not participate on RONA.ca, pricing and availability of products are unfortunately not available online (for that particular store). It is not possible to shop online and pick up your order at that store. Such is the case for stores under the Pierceys and Chester Dawe banners. Contact your store for more information.
What is a gift card?
The RONA gift card has no monetary value unless activated by RONA Inc. or by an authorized retailer. When purchased in store, the gift card can be activated for an amount ranging from $5 to $500. When purchased on rona.ca, the gift card can be activated for an amount of $25, $50 or $100. The gift card is redeemable upon the purchase of taxable goods and services at all participating RONA retailers. Please note that it is not accepted as a means of payment for orders made on rona.ca.
How can I check the balance remaining on my gift card?
You may check the balance of your gift card by dialing 1-866-277-1704.
How do I place a corporate gift card order?
Call toll-free 1-877-599-5900 to speak with our gift card corporate order representative, Monday through Friday, from 8 a.m. to 4:30 p.m.
What are the terms and conditions related to use of the RONA gift card?
By activating and/or using this gift card, you agree to the terms and conditions specified herein, which may be modified by RONA Inc. without notice in accordance with applicable laws. This card can be used, up to its total value in Canadian dollars, to make payments for purchases at any participating RONA banner stores and other banners designated by RONA Inc. This card cannot be converted into cash, is non-refundable (except in Quebec, where any balance of $5 or less can be refunded upon request by consumer), and cannot be used to make payments on a line of credit or credit card account, to purchase other gift cards or to pay for purchases at www.rona.ca. RONA Inc. and participating stores may not be held responsible for replacing or honouring this card if lost, stolen or damaged. This card has no cash value until activated by RONA Inc. or a participating store. This card is not subject to any fees and has no expiry date. To check your card balance, please call 1-866-277-1704.
Where can I use the gift card?
The gift card can be used to its total value to pay for your purchases at all RONA and Réno-Dépôt authorized and participating retailers.
I wish to add a Gift Card to my Cart...
In order to add a gift card to your shopping cart, you must first select a store. The desired shipping address will be entered when placing your order.
I have a comment about a good / bad experience in store; who do I contact?
Whatever your experience, we recommend that you discuss the issue with the store manager. You can also contact our customer service. A representative will respond to your request as soon as possible.
For Western Canada customers, you can contact our customer service representatives at the Administrative Center in Surrey, British Columbia at 1-866-306-7662.
For Ontario customers, you can contact our representatives at the Administrative Center in Etobicoke at 1-877-440-7662.
My order isn't complete, Yet I see a charge on my credit card account...
When you place an online order, a pre-authorization for the purchase price amount is obtained on the account that is used for payment. These funds are held temporarily and will not be posted as an actual charge until your order is completed at store level. If your order is not completed for some reason, this pre-authorization charge will automatically drop off of your account after a couple of days.
- Online orders are processed in the order in which they are received;
- You will be notified via e-mail every time there is a status update;
- You will be further notified, via e-mail, when the order is ready for pick-up;
- You may be asked to sign an acknowledgement of receipt when picking up your order;
- If someone else is picking up the order, please notify the store.
Most items will be ready for in-store pick-up within one or two business days, but it may take longer if items are transferred from the distribution center. If for some reason there is an issue with the store's inventory, an in-store associate will contact you to provide additional information about your order. However, please feel free to contact the store at any time if you have any questions regarding your order.
Home delivery option is selected online upon placing the order. The payment for your order needs to have been processed and accepted by the store (usually over the phone) before it proceeds with delivery of your order.
If you would like to cancel your order, please contact the store selected for the pick up.