RONA RETURN POLICY
Hassle-Free Returns: Save your receipt
At RONA we stand behind every product we sell. If for any reason you are not 100% satisfied with your purchase, return it within 90 days in its original condition and packaging with your receipt for a refund, exchange or store credit. Some exceptions may apply*.
Returns with the original sales receipt will be refunded by the original method of payment.
Returns without the original sales receipt or packaging may be accepted at RONA’s discretion. In such an event, the lowest system price will be refunded as a store credit/gift card.
Your name, address and phone number will be required as well as a valid government identification prior to accepting merchandise for return without a receipt only.
There are no returns on tinted paint or stain, products that have been cut to length, modified or customized in any way, special order product, and certain products for hygienic reasons (e.g. toilet seats, masks, gloves, etc.).
Your local RONA store may refuse a return for items purchased at another RONA Inc. banner that it does not carry in its regular product selection.
Gift cards, gift certificates and store credits cannot be exchanged or returned for cash or credit.
There are No Returns on used power equipment (including but not limited to lawnmowers, trimmers, snowblowers, etc.)
Used damaged or defective power equipment is subject to the manufacturer’s warranty.
Notwithstanding the returns policy, RONA reserves the right to limit or refuse a return for a reason not stated above.
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