We may collect personal information from you when you:
- Purchase, rent, order, return or exchange any of our products and services;
- Request a quote or special orders for or information about any of our products and services;
- Request delivery, warranty or repair services;
- Make a credit application;
- Contact RONA Customer Service or the store manager in one of our stores;
- Visit the rona.ca web site;
- Enter into a contest or respond to one of our surveys;
- Provide us with comments or suggestions; or
- Are injured on, or suffer or cause property damage on, RONA premises.
RONA may also conduct video surveillance of its stores and other premises for security and loss prevention reasons.
RONA may use personal information to:
identify customers, employees and suppliers and to establish and maintain a relationship with them
provide customers with ongoing service, including to process orders, to ensure proper delivery and to better assist customers when they visit or call us
improve our product and service offerings
provide RONA customers with information about other RONA products and services that may be of interest to them
protect against error and fraud
comply with legal and audit requirements
RONA may also use personal information to create statistics about our company. These statistics do not contain any information that could personally identify any individual customer, employee or supplier.
RONA may also disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting any debt owed by you.
RONA will not trade, rent or sell your personal information to any third party unless we tell you about it and obtain your consent.
Some products and services that are provided through RONA (such as RONA credit cards, extended warranties and installation and repair services) may be provided by third parties in cooperation with RONA. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.
Where RONA transfers personal information to third parties for processing on behalf of RONA, a contract containing appropriate privacy protection terms will be in place before any information is transferred to the third party. These terms must provide that the third party will not use the personal information for their own purposes, will keep the personal information secure, and will only process the information on the instructions of RONA.
In addition, using certain third party products to purchase products or services from RONA (such as a credit card not issued by RONA) may require us to provide your personal information to third parties in order to process the transaction.
An individual’s request for access to their personal information in the possession of RONA should be directed to a RONA store manager or to the RONA Privacy Officer. In order to verify that the information is being released to the proper person, individuals may be asked to provide suitable identification or to otherwise identify themselves.
An individual may update or correct any of their personal information that RONA has in its possession by contacting the RONA store manager in the store they visited or the RONA Privacy Officer and making a written request. Individuals may be asked to provide suitable identification or to otherwise identify themselves before any corrections will be made, and RONA reserves the right to request appropriate proof of the correctness of any of the requested corrections.
Individuals may withdraw their consent to RONA’s use or disclosure of their personal information by contacting the RONA store manager they visited or the RONA Privacy Officer and making a written request. Individuals may be asked to provide suitable identification or to otherwise identify themselves.
In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that RONA is no longer able to provide certain products or services to the individual or may be unable to process returns, exchanges or refunds. If this is the case, RONA will inform you when you contact us to withdraw your consent and give you the choice.
RONA will only retain personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records and protect RONA’s legitimate commercial interests.
All personal information collected by RONA is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the RONA.ca website, is kept in confidential and secure data banks. Paper records in RONA’s stores or head office that contain personal information are kept in locked cabinets. RONA evaluates its equipment and security procedures regularly and modifies them if necessary, so it can remain at the leading edge of security technology.
Copyright © RONA
The www.rona.ca website and all logos, texts, graphics, images, videos, soundtracks or all organization of these elements are the property of RONA and are protected under the applicable intellectual property legislation and regulations in Canada and in the world. The contents of this website, including namely all logos, texts, graphics, images, videos, soundtracks or any other element of this website cannot, in part or in whole, be copied, duplicated, printed, archived, re-edited, downloaded, displayed, sold, assigned, transferred, modified or otherwise diffused, on paper format or other format created or to be created, electronic or other, without RONA’s prior consent.
The RONA© trademark and the figurative trademarks related to RONA that are displayed on this website are registered trademarks and are the exclusive property of RONA, its subsidiaries, its affiliates, its members, its suppliers or its distributors and are protected under the applicable trademarks legislation and regulations in Canada and in the world. The trademarks and figurative trademarks which are not the property or RONA are the property of their respective owners.
No element of this website shall be interpreted as creating, implicitly or expressly, a licence or a right of use or of duplication of any and all trademark, except with the express written consent of RONA or of any other party susceptible to own any such trademark. RONA enforces its intellectual property rights to the full extent prescribed by law.
We invite you to consult the hyperlinks in this website, which allow you to access various pages of this website or to websites owned by third parties.
The external hyperlinks allowing access to websites owned by third parties are supplied for informative purposes only. RONA does not have any control on these websites and is not responsible of their contents. RONA declines any and all liability in relation with the contents or in relation with any representation or information contained in any and all website owned by any third party and accessible by hyperlink.
Unless indicated otherwise, the presence, on this website, of one or many hyperlinks to access a website owned by a third party must under no circumstances be interpreted as an endorsement, by RONA, of any representation or information contained on any such website or as a partnership or affiliation with the owner of any such website.
Modification of information presented on the website
The products and articles displayed on this website are products and articles offered for sale in Canada by RONA and its subsidiaries, affiliates, members or business partners. RONA uses its best efforts to provide an accurate description of the products or articles offered for sale. RONA does not guarantee the exactitude, completeness or reliability of these descriptions, including any indication related to the price of a product or of an article. RONA declines any liability for any and all inaccuracy, error or omission in the information contained on this website in relation with the products and articles offered for sale by RONA, including their prices. RONA reserves the right to make any changes at any time and without notice. The information related to these products and articles may be changed, replaced or deleted at any time and without notice by RONA.
RONA declines any liability for any inaccuracy, error or omission in relation with the tips, advice and projects contained on this website or in relation with any delay in their transmission or delivery. The information included on this website is the best we could obtain on all the subjects covered. RONA, its subsidiaries, affiliates, members and business partners decline any and all liability for any direct or indirect bodily or material injury which could result from work initiated and based on the directions contained on this website or resulting directly or indirectly from the use of the information contained on this website.
Rates and reviews
The website visitors have the possibility to review and comment products and projects available online to share their user experience with other visitors. The comments are subject to (moderation) and not published immediately after being submitted by the visitor. Only the information included in the “Surname” field in the RONA spce is divulged on the website. A delay of a few days is (prévisible) prior to a visitor’s comment being published. RONA reserves the right to not publish any comment that is judged offensive or not pertinent.
Copyright © 2014 RONA inc.