Frequently asked questions (FAQ)

RONA Gift card

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What is a gift card?
How can I check the balance remaining on my gift card?
How do I place a corporate gift card order?
What are the terms and conditions related to use of the RONA gift card?
Where can I use the gift card

What is a gift card?

The RONA gift card has no monetary value unless activated by RONA Inc. or by an authorized retailer. When purchased in store, the gift card can be activated for an amount ranging from $5 to $500. When purchased on rona.ca, the gift card can be activated for an amount of $25, $50 or $100. The gift card is redeemable upon the purchase of taxable goods and services at all participating RONA retailers. Please note that it is not accepted as a means of payment for orders made on rona.ca.

How can I check the balance remaining on my gift card?

You may check the balance of your gift card by dialing 1-866-277-1704.

How do I place a corporate gift card order?

Call toll-free 1-877-599-5900 to speak with our gift card corporate order representative, Monday through Friday, from 8 a.m. to 4:30 p.m.

What are the terms and conditions related to use of the RONA gift card?

By activating and/or using this gift card, you agree to the terms and conditions specified herein, which may be modified by RONA Inc. without notice in accordance with applicable laws. This card can be used, up to its total value in Canadian dollars, to make payments for purchases at any participating RONA banner stores and other banners designated by RONA Inc. This card cannot be converted into cash, is non-refundable (except in Quebec, where any balance of $5 or less can be refunded upon request by consumer), and cannot be used to make payments on a line of credit or credit card account, to purchase other gift cards or to pay for purchases at www.rona.ca. RONA Inc. and participating stores may not be held responsible for replacing or honouring this card if lost, stolen or damaged. This card has no cash value until activated by RONA Inc. or a participating store. This card is not subject to any fees and has no expiry date. To check your card balance, please call 1-866-277-1704.

Where can I use the gift card

The gift card can be used to its total value to pay for your purchases at all RONA, Réno-Dépôt, Totem Building Supplies and Botanix authorized and participating retailers.

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