Conditions applicable to online purchases made on rona.ca, delivery and pick up

Online purchasing through the RONA inc. Internet site is regulated by the sales conditions stipulated below. Please read them carefully because your buying through the RONA inc. website is evidence of your acceptance of those conditions and of any modification that may be made to them from time to time.
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Limit of Liability
Targeted Clientele
Methods of Payment/Billing
Prices
Home Delivery or In-store Pick-up
Availability of Products
Cancelling an Order
Returning Merchandise
Guarantees
Responsibility
Force Majeure
Internet Customer Service Contact Information

Limit of Liability

Please note that the information found on www.rona.ca reflects data available to RONA inc. at the time the site was developed. It represents the best information we were able to obtain overall. Despite the care taken by RONA inc. in ensuring accuracy of such information, errors may have occurred.

There are no guarantees, expressed or implied, with respect to the RONA inc. site and/or any of the information it contains. Some actual items may vary slightly from the illustrations shown in the "SHOP" section of the RONA inc. site. For accurate descriptions of products, please refer to the descriptive texts that appear to the right of product illustrations.


RONA reserves the right to cancel an Internet order at any time and without further notice.

Targeted Clientele

The addition of an e-commerce section to the www.rona.ca site is intended strictly for the use of consumers and for their enjoyment of the practical benefits afforded by this novel approach to shopping. Accordingly, RONA will only honour consumer-generated Internet site transactions.

Methods of Payment/Billing

Payment by credit card is the only accepted method of settling purchases on www.rona.ca. VISA, MasterCard, American Express issued by Canadian banks as well as the RONA VISA card (excluding the RONA Commercial card) are accepted. Please note the e-mail confirmation you receive shortly after placing an order on www.rona.ca will serve as your proof of contract with RONA inc.

Prices

The prices shown in the rona.ca SHOP section are the same as in-store prices in "RONA L'entrepôt", "RONA Le Régional" and "RONA Home & Garden" stores. However, due to market conditions, the price and/or the availability of certain products may vary from those of products offered in-store.

Orders placed on www.rona.ca will be billed at the price indicated on the right of the description and illustration for the selected product.

Because of unforeseeable market fluctuations, RONA inc. reserves the right to modify prices on products sold through its Internet site at any time, without prior notice. All prices quoted on the RONA Internet site are in Canadian dollars and may vary from those in effect at RONA stores for the same items. Federal and provincial taxes are not included in the prices quoted.

Home Delivery or In-store Pick-up

RONA offers two delivery options for goods ordered on its Internet site: in-store pick-up and home delivery.

Delivery is only available in Canada. For the time being, we do not deliver to following areas: YUKON, NUNAVUT, NORTHWEST TERRITORIES and NORTHEN QUEBEC.

In-store pick-up
You can PICK UP your order, free of charge, at the RONA store of your choice in the Maritimes, Quebec, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia, where this option is available. The products you have ordered will be available at the RONA store you will have selected within 7 days following the confirmation of your order. The designated store will get in touch with you to notify you of your order’s arrival. You will need to sign an acknowledgement of receipt when picking up your order.

Home delivery
Delivery charges vary depending on the weight of the items shipped; delivery periods vary depending on destinations. Generally, in urban centres, items ordered on www.rona.ca are delivered within 2 to 5 days following the confirmation of your order. Delivery to remote locations may require up to 7 business days. However, orders placed after 12 p.m. on Fridays will not be processed until the following Monday.

If you select the DELIVERY option, your order will be shipped via Purolator in keeping with Purolator delivery policies and procedures.

You can track the delivery of your order yourself by simply visiting the Purolator Internet site at www.purolator.com and gaining direct access to the Purolator tracking system. You will need to enter your waybill number in order to conduct a search for your order. You can find this number on the confirmation e-mail you will receive from RONA inc. when your order is being processed.

Payment for your order needs to have been processed and accepted before RONA inc. proceeds with delivery of your order.

Availability of Products

RONA inc. makes every effort to stock sufficient quantities of products sold through its Internet site. However, RONA inc. cannot guarantee availability of such products. In addition, RONA inc. accepts no responsibility for damages resulting from stock-outs or delays in delivery.

Should RONA inc. find itself unable to deliver the product or products you ordered on its Internet site, you will be advised by e-mail.

For reasons beyond our control, we occasionally need to modify product specifications or supply a substitute product. If RONA inc. ships you a substitute product, you should know that it will be of a quality equal or superior to that of the product you ordered, and that it will be offered to you at the same price as the product you ordered. If, despite that, the product does not suit you, you need only return it by following the return procedure described below. RONA inc. reserves the right to limit quantities.

Cancelling an Order

To cancel an order made through the website of RONA Inc., you simply have to contact RONA's Internet Customer Service within the first 24 hours following confirmation of your order. You may do so by calling, toll free, at 1 866-283-2239. Internet Customer Phone Service is available from Monday through Friday, between 8 a.m. and 8 p.m., ET. Please refer to the order number of your purchase as mentioned in the confirmation e-mail you received and RONA Inc. will credit your account with the amount of that purchase at the earliest convenience possible.

Returning Merchandise

RONA accepts returns of items purchased on rona.ca up to 30 days following the date of purchase. The total amount of the returned merchandise purchased on-line will be credited to the account debited at the time of purchase. Construction plans are not refundable. Gift cards are not returnable, nor can they be exchanged for cash.

Where to return merchandise?
You may return merchandise within 30 days following purchase by dropping it off at a RONA store or by mail.

    Returning merchandise to a RONA store
    Go to a store with a copy of the confirmation e-mail you received at the time of purchase and with the merchandise in its original packaging. rona.ca customer service personnel will credit your account, not the store.

    Getting reimbursed quickly
    Return the merchandise in its original packaging along with a copy of the confirmation e-mail you received at the time of purchase.

Returning merchandise by mail
1 - Clearly identify on the confirmation e-mail received at the time of purchase the RONA merchandise code for the item you wish to return.

2 - Select one of the following return codes:
    80 - Refused
    81 - Manufacturing defect
    82 - Damaged
    83 - Wrong product
    84 - Incomplete

3 - Be sure to include accessories, parts and manuals in the box.

4 - Include a copy of the confirmation e-mail in the box and mail to:

    RONA Distribution Centre
    Sorting Centre - Internet Returns
    220 Chemin du Tremblay
    Boucherville QC J4B 8H7

Upon receipt of your parcel, we will credit your account and notify you by e-mail.

Note:

  • Si If the merchandise you received was in good condition at the time of delivery, you must assume costs connected with the original delivery and the return of the merchandise.

  • However, if the merchandise was damaged or defective at the time of delivery, or if the merchandise is not what you ordered, RONA inc. will reimburse you both merchandise and shipping costs.

Important:

  • RONA inc. cannot be held liable for damage to the merchandise while it is being returned. Therefore, it is in your interest to use a shipping service that will provide suitable, duly signed documentation and insurance.

Guarantees

RONA accepts returns of items purchased on www.rona.ca up to 30 days following purchase. In cases of product defects, the manufacturer's guarantee will apply.

Responsibility

Should RONA inc. be found responsible pursuant to a claim by one of its Internet customers, its liability will be limited to the aggregate of the amounts paid by the customer to RONA inc. for purchases made through its Internet site.

The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations, and must abide by the obligations provided under the same laws and regulations.

The laws of the Province of Québec govern the relationship between the parties. Any dispute arising from sales or credits, or from any failure with respect to the conditions that apply to RONA inc. Internet sales will fall under the jurisdiction of the Quebec courts.

Force Majeure

Internet site customers agree RONA inc. will not be held responsible for its failure to execute its obligations, nor for the damage/losses incurred as a result of a fortuitous event (force majeure) or act of God.

Internet Customer Service Contact Information

Should you have any questions on the "SHOP" section or about an order, kindly get in touch with RONA inc. at any time by contacting Customer Service (e-mail), or by calling 1-866-283-2239, toll-free, Monday through Friday, between 8 a.m. and 8 p.m. ET. Fax : 514-599-5173.

You may also write to:

Internet Customer Service
RONA Inc.
220 chemin du Tremblay
Boucherville, Québec, J4B 8H7
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